Writing a useful runbook
Document triggers, prerequisites, checks, actions and recovery steps so that a runbook can be used in practice.
Practice & Orientation
Template: a runbook in three sections
Preparation
Describe the purpose, prerequisites, required role, and expected initial state. Name situations in which the flow should not be executed.
Execution and testing
Record steps in a clear order. After each significant action, describe how the person performing the action recognizes the expected outcome.
Deviation and closure
Name a drop-off point and the responsible contact. Explicitly include fallback path, final functional test and necessary documentation.
Focus of this page: Runbooks at SYNEDAT.